Thursday, July 2, 2020

Never tested an API? - A Python Primer from My Summer Trainee

With first of our release, I taught the most straightforward way I could to test an API for my summer trainee. I gave them a URL (explaining what a URL is), showed different part of it indicated where you connected and what you were asking for and ended up leaving office for four hours letting them test for the latest changes just as other people in the team wanted to get out of office for their summer vacation. They did great with just that in my absence, even if they felt the responsibility of releasing was weighing on them. 

No tools. No postman. Just a browser and an address. Kind of like this: http://api.zippopotam.us/us/90210


The API we were testing returned a lot more values. We were testing 20000 items as the built-in limit for that particular release, and it was clear that the approach to determine correctness was sampling. 

Two weeks later, today we returned to that API, with the idea that it was time to do something more than just looking at results in the browser. 

Python, in the interpreter

We started off by opening a command line, and starting python. 


As we were typing in import requests, I explained that we're taking a library into use. Similarly I explained print(requests.get("http://api.zippopotam.us/us/90201")), forgetting the closing parenthesis at first and adding it on a line after. 

With the 200 response, I explained the idea of this code meaning it was ok, but we'd need more to see the message we had earlier seen in a browser, and that while we could also use this for testing, we'd rather move to writing our code to a file in an IDE. 

Python like a script, in Pycharm

As we opened Pycharm and created a .py file to write things in, the very first lines were exactly the same ones we had been running from command line. We created two files. First requirements.txt in which we only wrote requests and second file ended up with name experiments.py. As the two lines were in, Pycharm suggested installing what requirements.txt defined and we ensured it was still running just the same. At first we found the Run menu in IDE, later the little green play buttons started to seem more appealing as well as the keyboard shortcut for doing this one often. 

We replaced the print with a variable that could keep our response to explore it further
response = requests.get("http://api.zippopotam.us/us/90210")
typing in response. and ctrl+space, we could see options of what to do with it and settled with 
print(response.text)
At this point, we could see the same text we had seen before in browser, visually verify it just as much as with the browser and were ready to move on. 

Next we started working on the different pieces of the URL, as we wanted to test same things in different environments, and our API had a few more options than this one I use for educational purposes here. 

We pulled out the address into a variable, and the rest of it into another, and concatenated them together. for the call. 
import requests
address = "http://api.zippopotam.us/"
rest_of_it ="us/90210"
whole_thing = address + rest_of_it
response = requests.get(whole_thing)
print(response.text)
The API we were playing with had a lot more pieces. With environments, names, id's, dates, limits and their suffixes in the call we had a few more moving parts to pull out with the very same pattern. 

As we were now able to run this for one set of values, our next step was to see it run for another set of values. On our API, we're working on a data-specific bug that ends up giving us a different status code of 500, we wanted to move for the idea of seeing that here. 

Making the status code visible with 
print(response.status_code)
we started our work to have calls of the whole_thing where it wasn't what we started with but had multiple options. 
#rest_of_it ="us/90210"
rest_of_it = "fi/00780"
Every option we would try got documented, but the state of changing one into a comment and another into the one we would was not what we'd settle for. 

We wanted two things: 
  • a method that would take in the parts and form the whole_thing for us
  • a way of saving the results of calls 
We started with keeping a part of the results introducing pytest writing that into requirements.txt as second line. 
requests
pytest
Again we clicked an ok adding what our environment was missing as Pycharm pinged us on that, and saved the response code codifying it into an assert. We remembered to try other values to see it fail to trust it in the first place. 
assert response.status_code == 200
Us still wanting the two things above, I interrupted our script creation to move us a step in a different direction. 

Python like a Class and Methods, in Pycharm

We googled for "pytest class example" under my instructions, and after not liking the first glance of the first hits, we ended up on a page: https://code-maven.com/slides/python-programming/pytest-class

We copied the example as experiments_too.py file contents on our IDE. 

We hit a mutual momentary hiccup, to figure out three things: 
  1. We needed to set pytest as our default test runner from File | Settings | Tools | Python integrated tools | Default test runner. 
  2. The file must have Test in name for it to be recognized as tests
  3. We could run a single test from the green play button next to it
The original example to illustrate setup and teardown had a little bit too much noise, so we cleaned that up before starting to move our script in to the structure.
class TestClass():
def setup_class(self):
pass

def teardown_class(self):
pass

def setup_method(self):
pass

def teardown_method(self):
pass

def test_one(self):
assert True
We moved everything from the script we had created inside test_one() 
def test_one(self):
import requests
address = "http://api.zippopotam.us/"
# rest_of_it ="us/90210"
rest_of_it = "fi/00780"
whole_thing = address + rest_of_it
response = requests.get(whole_thing)
print(response.text)
assert response.status_code == 200
And we moved the import from inside the test to beginning of the file to have it available for what we expected to be multiple tests. With every step, we run the tests to see they were still passing. 

Next, I asked the trainee to add a line right after def test_one(self) that would be like we imagined what we'd like to call to get our full address. We ended up with
define_address("foo", "bar")
representing us giving two pieces of text that would end up forming the changing parts of the address. 

A little red bulb emerged on the IDE next to our unimplemented method (interjecting TDD here!) and we selected Define function from the little menu of options on the light bulb. IDE created us a method frame.
def define_address(param, param1):
pass
We had already been through the idea of Refactor | Rename coming up with even worse names and following the "let's rename every time we know a name that is better than what we have now" principle. I wouldn't allow just typing in a new name, but always go through Refactor to teach the discipline that would be benefiting from the tooling. Similarly, I would advice against typing whole words but allowing IDE to complete what it can. 

We moved the piece of concatenating two parts together into the method (ours had a little more parts than the example). 
def define_address(part1, part2):
whole_thing = part1 + part2
return whole_thing
and were left with a test case where we had to call the method with relevant parts of the address
def test_one(self):
# rest_of_it ="us/90210"
response = requests.get(define_address("http://api.zippopotam.us/", "fi/00780"))
print(response.text)
assert response.status_code == 200
The second test we'd want as comment in the first became obvious, and we created a second test. 
def test_two(self):
response = requests.get(define_address("http://api.zippopotam.us/", "us/90210"))
assert response.status_code == 200
Verifying that response.text

Now that we had established the idea of test cases in a test class and structure of a class over writing just a script with a hint of TDD, we moved our attention to saving results of the calls we were making. Seeing "200 success" isn't quite what we'd look for. 

In the final step of the day, we introduced approvaltests into requirements.txt file.
approvaltests
pytest-approvaltests
We edited two line of our file, adding
from approvaltests.approvals import verify
and changing print to verify
verify(response.text)
We run the tests from terminal once to see them fail (as we saw them be ignored without this step on the usual run) 
pytest --approvaltests-use-reporter='PythonNative' TestClass.py
We saw a file TestClass.test_one.received.txt emerge in our files, and after visually verifying it captured what we had seen printed before, we renamed the file as TestClass.test_one.approved.txt. We run the tests again from the IDE to now see them pass, edited the approved-file to see it fail and corrected it back to verifying our results match. 

As finalization of the day, we added verification on our second test, again visually verifying and keeping the approved file around. 
def test_one(self):
response = requests.get(define_address("http://api.zippopotam.us/", "fi/00780"))
verify(response.text)
assert response.status_code == 200
And finally, we defined approvaltests_config.json file to include information where the files approvaltests create should go
{
"subdirectory": "approved_files"
}
These steps give us what we could do in a browser, and allow us to explore. They also help us save results for future with minimal effort, and introduce a baseline from which we can reuse things we've created. 

Looking forward to see what our testing takes us to next with the trainee. 

Wednesday, July 1, 2020

Learning about Learning

As an exploratory tester, I've come to appreciate that a core of my skills is that I have been learning about learning, and having practiced mostly learning about products, technology, organizations, businesses and people for a quarter of a decade, I have somewhat of a hang of it.

Having a hang of it shows particularly when I change organizations, like I did 2 months ago. Even if I say so myself, I've taken in the new organization at a good pace and have been contributing since beginning, but to my expected level of exceeding expectations starting from the second month. 

Even though I still consider testing (and software productivity) more professional core, I find that the stuff I am learning about learning applies just as much to other roles. Today I took a moment to deliver a 30-minute broadcast inside my organization, talking just about learning. Since most of you could not join an internal session, I decided on a blog. 

Foundation, the Math

Imagine you were awesome. Your results are great. You know how to get the job done. Every day when you come to work, you deliver steadily. Sounds great? 

Many of us are awesome and deliver steadily. We are as productive today as we are in a year. Solid delivery. 

But learning changes the game. 

Imagine you and your colleague are equally awesome. You both deliver steadily today. But your colleague, unlike you, takes time away from every single working day to improve their results. They find a way to become 1% better every week, shaving off 4 minutes of time from completing something of significance. In a year, you're still awesome like you were before. But your colleague is 1.7 times their past self due to learning. 

1% a week may sound a lot, or a little, but the learning accumulates. If we learned in ways that transform out results 1% each day, a year gives us 37.8 times our past selves. 
This sums our working days into two activities: We are either learning or contributing. Both are valuable. We could use most of our office hours to achieve that 1% improvement every day to match our past selves in a year. The investment to learning is worthwhile.

From Learning Alone to Learning Together

Now that we've established the idea that learning is worthwhile investment, we can discuss our options for using that investment. Learning does not happen only while we take special learning time to show up on a course, but most of it is on the job. Volunteering to do that cloud configuration you've never done before - now you have. Volunteering to take a first effort at the UX design even though you're not a UX designer - now that you are in control of the tasks and your learning, those with more experience can help you learn. Learning is a deliberate action. 

The usual way we work is solo. We bring our best and worst into the outcome we're producing, and a traditional way of approaching this is that others will join after you in giving you feedback of things you may have missed. 
Every comment to a pull request helps you address something you missed now, and learn for later cycles. Every bug someone reports after you both internally and externally, does the same. Every time a new requirement emerges because the application serves as someone else's external imagination, you learn about how you could see things coming and are able to make informed rather than accidental choices. 

With the traditional solo - handoff style, every one of us needs to learn just enough about the work to be able to contribute our bit. If we don't know much about the work, that limits our contribution to what we know of. 

Imagine you were rather learning through pairing. Building the understanding of the task together. Not filtering the feedback based on what makes sense to ask of you as you already implemented it in one way. Instead of getting the best out of you into the work you're doing, you get the best out of both of you. 
Ensemble programming is bringing a pair to more people, a whole team and seeing the curve positively flatten as everyone is learning and contributing, provided we first learn how to listen and to work well together. 

From individuals to seeing the system

Learning on its own is a little abstract. What is it that we are learning about? 

What I talked about today, is that we're learning everything we can to optimize the meaningful outcomes from software development. It might be learning a keyboard shortcut to save time in completing an action (microlearning). It might be learning to innovate how collaboration works in our organization. And to frame that in software development, understanding it as a process there smart people transform ideas into code without being alone with all this responsibility helps frame it. 

Nothing changes for the users unless we change the code. 

If we know the right idea to change the code without people other than developers making the change, we could do just that. But we understand that fine-tuning ideas is where the rest of the organization comes to play, and that software does not exist in a vacuum without the services around it. 

Some of those percents of betterment come from stopping at looking at ourselves and starting to look at the system of people that co-creates the value. 

Learning Never Stops

The final piece I discussed today was about the idea of a Senior vs. Junior. It's not that the first knows more than the latter in some basic absolute scale. Knowing something is multidimensional, and even those of us who are seniors don't know everything. Partially this comes from the fact that there is already too much to know for a person, but also from the fact that more to know emerges every day. 

Just like a senior takes on work they need to figure out doing it, so does the junior. The complexity of the tasks expected to be figured out is very different, but one of the powers of great seniors is that we can accelerate the learning of the juniors. We don't have to put them through our struggles, they can find a new innovative struggle even when the latest of how we enable them is in place. 
Even if a senior knows more things, there are still things they can learn from the junior if they listen and pay attention.  

Ideas to take this further

As part of my in-company broadcast series on things I want to talk on allowing people to join me and have a conversation, today's conversation part was particularly successful. My theme today was ROI (Return on Investment) of Learning, and three themes stood out from the comments: 
  • Unlearning to make space for new learning - can take double the effort and requires listening to new people giving hints on things you may need to act on
  • New to industry or new to an organization - no need of deliberately looking for things to learn, the work already stretches you. 
  • Microlearning - more examples of the little stretches, more stories of things we didn't know but learned would help us a long way. 
There's a whole book I'm writing on this in the context of Exploratory Testing. I'm always open for a good conversation on this and prefer video call over wall of text, wall of text in public over private, and twitter-size over a wall of text. 

Sunday, June 14, 2020

Automation First Microheuristic

Developers announce a new feature is available in the build and could use a second pair of eyes. What is the first thing to do? Changing companies made me realize I have a heuristic on deciding when I automate test cases as part of exploratory testing. 

Both automating and not automating end up bringing in that second pair of eyes, that seeking of understanding the feature and how it shows in the relevant flows. The first level of making the choice if you start with automating is if you are capable of automating. It makes the choice available on an individual level, and only after that it can be a choice. 

When that choice is available, these things could impact choosing Automation First. 
  • Belief that change in the basic flow matters beyond anything else you imagine wrong with it
    • When automating, you will visually and programmatically verify the basic flow as you are building it. Building it to a good reliable level takes longer than just looking at it but then remains around to see if changes in software change the status of it. 
  • Availability of quality dimensions (reliability, environment coverage) through automation
    • If your application domain's type issues are related to timing of use or multitudes of environments where one works while others may not. automating first gives you a wider scope than doing it manually ever could. 
  • Effort difference isn't delaying feedback. 
    • With an existing framework and pipeline, extending it is an effort to consider. Without them, having to set things up can easily become the reason why automating takes so long it makes sense to always first provide feedback without it to ensure it can work.
  • Brokenness of application
    • Humans work around broken / half-baked features whereas writing automation against it may be significantly harder. 
I was thinking of this as I realized that the automated tests on my current system see very few problems. There is no relevant environmental difference, like with my previous job. Automation works mostly in the change dimension, unlike my previous job. 

Going into the moment of making this choice, I find I still go back to my one big heuristic that guides it all: Never be bored. First or Second does not matter as much as the idea that keeping things varied helps keep me away from boredom. Documenting with automation makes sense to avoid that boredom in the long run. 

Saturday, June 13, 2020

Training an Exploratory Tester from the Ground Up

This summer gives me the perfect possibility - a summer intern with experience of work life outside software and I get to train them into being a proper Exploratory Tester. 

Instead of making a plan of how to do things, I do things from a vision, and adapt as I learn about what the product team needs (today) and what comes easy for trainee trusted into my guidance. 

Currently my vision is that by end of the summer, the trainee will:
  • Know how to work effectively in scope of a single team as tester inside that team
  • Understand the core a tester would work from and regularly step away from that core to developer and product owner territory 
  • Know how to see versatile issues and prioritize what issues make sense to report, as each report creates a response in the team
  • Know that best bug reports are code but it's ok to learn skills one by one to get to that level of reporting ability - being available is second best thing 
  • Understand how change impacts testing and guide testing by actual change in code bases in combination of constraints communicated for that change
  • Write test automation for WebUI in Jest + Puppeteer and Robot Framework and take part in team choice of going with one or the other
  • Operate APIs for controlling data creation and API-based verifications using Java, Python and JavaScript.
  • Understand how their testing and test automation sits in the context of environments it runs in: Jenkins, Docker and the environment the app runs in: Docker, Kubernetes and CI-Staging-Prod for complex set of integrated pieces
  • Communicate clearly the status of their testing and advocate for important fixes to support 'zero bugs on product backlog' goal in the team
  • Control their own balance of time to learning vs. contributing that matches their personal style to not require task management but leading the testing they do on their own
  • Have connections outside the company in the community to solve problems in testing that are hard to figure out internally
We got started this week, are are one week into the experience. So far they have:
  • Reported multiple issues they recognized are mostly usability and language. I jumped on the problems with functionality and reported them, demoing those enforced the idea that they are seeing only particular categories now. 
  • Navigated command line, filesystem, Git, and IDE in paired setting and shown they pick things up from examples they experience, repeating similar moves a day later from learning the concepts. 
  • Skipped reporting for a language bug and fixed it with PR instead. 
  • Covered release testing with a provided one-liner checklist for the team's first release. 
  • Provided observations on their mentors (mine) models of how I train them, leading me to an insight that I both work hard to navigate on higher level (telling what they should get done, and only after digging into exactly how to do it if they already don't know that) and respond questions with questions to reinforce they already know some of the stuff.
  • Taken selective courses from Test Automation University on keywords they pick up as I explain, as well as reading tool-specific examples and guidelines. 
  • Explained to me how they currently model unit - service - UI tests and mixed language set the team has. 
  • Presented a plan of what they will focus on achieving next week with Jest-Puppeteer 1st case with our application. 
After the week, I'm particularly happy to see the idea of self-management and *you leading your own work but radiating intent* is catching up. Them recognizing they can't see all types of bugs yet is promising as is their approach to learning. 

Every step, I prepare them for the world where I won't be there to guide them but they know how to pull in help when they need it - inside the company and outside. 

Saturday, May 23, 2020

Five Years of Mob Testing, Hello to Ensemble Testing

With my love of reflection cycles and writing about it, I come back to a topic I have cared a great deal for in the last five years: Mob Testing.

Mob Testing is this idea that instead of doing our testing solo, or paired, we could bring together a group of people for any testing activities using a specific mechanism that keeps everyone engaged. The specific mechanism of strong-style navigation insists that the work is not driven by the person at the keyboard, but someone hands-off keyboard using their words enabling everyone to be part of the activity.

From Mob Programming to Mob Testing

In 2014, I was organizing Tampere Goes Agile conference and invited a keynote speaker from the USA with this crazy idea of whole team programming his team called Mob Programming. I remember sitting in the room listening to Woody Zuill speak, and thinking the idea was just too insane and it would never work. The reaction I had forced a usual reaction: I have to try this, as it clearly was not something I could reason with.

By August 2015, I had tried mob programming with my team where I was the only tester in the whole organization, and was telling myself I did it to experience it, that I did not particularly enjoy it, and that it was all for the others. True to my style, I gave an interview to Valerie Silverthorne, introduced through Lisa Crispin and said: "I'm not certain if I enjoy this style of working in the long term."

September 2015 saw me moving my experimenting with the approach away from my workplace into the community. In September, I run a session on Mob Testing on CITCON open space conference in Helsinki, Finland. A week later, I run another session on Mob Testing at Testival open space conference in Split, Croatia. A week later, in Jyväskylä, Finland. By October 22nd, I had established what I called Mob Testing as I was using it on my commercial course as part of TinyTestBash in Brighton, UK.

I was hooked on Mob Testing, not necessarily as a way of doing testing, but as a way of seeing how other people do testing, for learning and teaching. Something with as much implicit knowledge and assumptions, doing the work together gave me an avenue to learn how others thought while they were testing, what tools they were using and what mechanisms they were relying on. As a teacher, it allowed me to see if a model I taught was something the group could apply. But more than teaching, it created groups that learned together, and I learned with them.

I found Mob Testing at a time when I felt alone as a tester, in a group of programmers. Later as I changed jobs and was no longer the only one of my kind, Mob Testing was my way of connecting with the community beyond chitchat of conceptual talk and definition wars. While I run some trainings specifically on Mob Testing, I was mostly using it to teach other things testing: exploratory testing (incl. an inkling to documenting as automation), and specific courses on automating tests.

Mob Testing was something I was excited about so that I would travel to talk about to Philadelphia, USA as well as Sydney, Australia, and a lot of different places between those. November 2017 I took my Mob Testing course to Potsdam, Germany for Agile Testing Days. I remember this group as a particularly special one, as it had Lisi Hocke as participant, and from learning what I had learned, she has taken Mob Testing further than I could have imagined. We both have our day jobs in our organizations, and training, speaking and sharing is a hobby more than work.

A year ago, I learned that Joep Schuurkes and Elizabeth Zagroba were running Mob Testing sessions at their work place, and was delighted to listen to them speak of their lessons on how it turned out to be much more of learning than contributing.

We've seen the community of Mob Programming as well as Mob Testing grow, and I love noticing how many different organizations apply this. Meeting a group I talk to about anything testing, it is more of a rule that they mention that somehow them trying out this crazy thing is linked back to me sharing my experiences. Community is powerful.

Personally, I like to think of Mob Testing as a mechanism to give me two things:
  1. Learning about testing
  2. Gateway to mob programming 
I work to break teams of testers and grow appreciation of true collaboration where developers and testers work so closely that it gets easy renaming everyone developers.

Over the years, I wrote a few good pieces on this to get people started:


With a heavy heart, I have listened to parts of the community so often silenced on the idea that mob programming and testing as terms are anxiety inducing, and I agree. They are great terms to specifically find this particular style of programming or testing, but need replacing. I was working between two options: group programming/testing and ensemble programming/testing. For recognizability, I go for the latter. I can't take out all the material I have already created with the old label, but will work to have new materials with the new label. Because I care for the people who care about stuff like this.




Feature and Release Testing

Back in the day, we used to talk about system testing. System testing was the work done by testers, with an integrated system where hardware and software were both closer to whatever we would imagine having in production. It usually came with the idea that it was a phase after unit and integration testing, and in many projects integration testing was same testing as system testing but finding a lot of bugs, where system testing was to find a little bugs and acceptance testing ended up being the same tests but now by the customer organization finding more bugs that what system testing could find.

I should not say "back in the day", as for the testing field certification courses, these terms are still being taught as if they were the core of smartassery testers need. I'm just feeling very past the terms and find them unhelpful and adding to the confusion.

The idea that we can test our software as isolated units of software and in various degrees of integrated units towards a realistic production environment is still valid. And we won't see some of the problems unless things are integrated. We're not integrating only our individual pieces, but 3rd party software and whatever hardware the system runs on. And even if we seek problems in our own software, the environment around matters for what the right working software for us to build is.

With introduction of agile and continuous integration and continuous delivery, the testing field very much clung to the words we have grown up with, resulting in articles like the ones I wrote back when agile was new to me showing that we do smaller slices of the same but we still do the same.

I'm calling that unhelpful now.

While unit-integration-system-acceptance is something I grew up with as tester, it isn't that helpful when you get a lot of builds, one from each merge to master, and are making your testing way through this new kind of jungle where the world around you won't stop just so that you'd get through testing that feature you are on on that build you're on, that won't even be the one that production will see.

We repurposed unit-integration-system-acceptance to test automation, and I wish we didn't. Giving less loaded names to things that are fast to run or take a little longer to run would have helped us more.

Instead of system testing I found myself talking about feature/change testing (anything you could test for a change or a group of changes comprising a feature that would see the customer's hands when we were ready) and release testing (anything that we needed to still test when we were making a release, hopefully just run of test automation but also a check of what is about to go out).

For a few years, I was routinely making a checklist for release testing:

  • minimize the tests needed now, get to running only automation and observing automation running as the form of visual, "manual" testing
  • Split into features in general and features being introduced, shining special light to features being introduced by writing user oriented documentation on what we were about to introduce to them
From tens of scenarios that the team felt that needed to be manually / visually confirmed to running a matrix test automation run on the final version, visually watching some of it and confirming the results match expectations. One automated test more at a time. One taken risk at a time, with feedback on its foundation. 

Eventually, release testing turned into the stage where the feature/change testing that was still leaking and not completed was done. It was the moment of stopping just barely enough to see that the new things we are making promises on were there. 

I'm going through these moves again. Separating the two, establishing what belongs in each box and how that maps into the work of "system testers". That's what a new job gives me - appreciation of tricks I've learned so well I took them for granted. 





Thursday, May 21, 2020

Going beyond the Defaults

With a new job, comes a new mobile phone. The brand new version of iPhone X is an upgrade to my previous iPhone 7, except for color - the pretty rose gold I come to love is no longer with me. The change experience is fluent, a few clicks and credentials, and all I need is time for stuff to sync for the new phone.

As I start using the phone, I can't help but noticing the differences. Wanting to kill an application that is stuck, I struggle when there is no button to double click to get to all running applications. I call out for my 11-year-old daughter to rescue and she teaches me the right kind of swipes.

Two weeks later, it feels as if there was never a change.

My patterns of phone use did not change as the model changed. If there's more power (features) to the new version, I most likely am not taking advantage of them, as I work on my defaults. Quality-wise, I am happy as long as my defaults work. Only the features I use can make an impact on my perception of quality.

When we approach a system with the intent of testing it, our own defaults are not sufficient. We need a superset of everyone's defaults. We call out to requirements to get someone else's model of all the things we are supposed to discover, but that is only a starting point.

For each claim made in requirements, different users can approach it with different expectations, situations, and use scenarios. Some make mistakes, some do bad things intentionally (especially for purposes of compromising security). There's many ways it can be used right ("positive testing") and many ways it can be used wrong ("negative testing" - hopefully leading to positive testing of error flows).

Exploratory testing says we approach this reality knowing we, the testers, have defaults. We actively break out of our defaults to see things in scale of all users. We use requirements as the skeleton map, and outline more details through learning as we test. We recognize some of our learnings would greatly benefit us in repeating things, and leave behind our insights documented as test automation. We know we weren't hired to do all testing, but to get all testing done and we actively seek everyone's contributions.

We go beyond the defaults knowing there is always more out there.